Contents:
100% Money Back Guarantee
Loss or Theft
Damage
Payments
Canceling Credit Card Orders
Check Order Status

Need help?  Check out our How to Order Cigarettes page

Important: The cigarettes sold through Discount Online Cigarettes are for personal use only. Reselling the products may be a criminal offense.

Money will be returned by being credited to your credit card.

Reimbursement Procedure:
If the buyer refuses the package, unopened, the package will automatically be returned to sender and the shipping costs will be charged to Discount Online Cigarettes.

The buyer must inform us that the package was returned in writing to the following e-mail address: Customer Support

The buyer must provide the order number. The buyer can also indicate the reason for rejecting the package. Any other information, complaints and remarks are welcome.

The money will be reimbursed when the package is returned and received by our warehouse.

Very important: mail cannot be returned to sender by AIR-MAIL or "Priority" mail. Consequently, return time may be longer than the time required for the same parcel to reach you.

Loss or Theft                                                                                             back to top
In the event of loss or theft related to shortcomings or inefficiencies attributed to the postal service in the country of destination, reimbursement or replacement will only be started following your request by e-mail to Customer Support. The request can be made at any time but will be taken into account only from the 30th day following the date of order.

In your e-mail, please specify which option you prefer:
Replacement of the same product or similar product;
Reimbursement to credit card.

Damage                                                                                                       back to top
In the event of damage related to shortcomings or inefficiencies attributed to the postal service in the country of destination, reject the goods (which will automatically be returned to the sender at our expense). The reimbursement procedure will start as soon as the package is returned to the sender and you have sent a request by e-mail to Customer Support.


Payments                                                                                                   back to top
Payments can be made by credit cards or Paypal online only. We only accept this form of payment in order to keep your costs for purchasing cigarettes as low as possible. Credit card payments will be processed and approved in real time on our secure server.  Don't know how to order?  Check out our How To Order Cigarettes tutorial page.

We accept VISA, MasterCard, American Express, and Paypal online.

We are 100% committed to protecting and safeguarding your personal privacy. Your name will NEVER be released to any taxing agency….ever!  All transactions are performed using secure SSL encryption technology.

Canceling Credit Card Orders                                                              back to top
Please advise us immediately at Customer Support. You must include the respective order number when requesting a refund or cancellation. If the purchase has not already been mailed you can choose one of the following options:

1) Replacement of the product with a product of equal value.
or
2) Return of paid sum by crediting your credit card.

If the order has already been mailed (we will notify you by e-mail when you request cancellation), you must decline the order when it arrives. Once we have received the returned parcel, we will credit your credit card.

Thank you for shopping.  Please note, there is a two carton minimum per order.

Warning: Cigarette smoking is hazardous to your health. You must be at least 18 years of age to purchase cigarettes.